IT-Support (m/w/d), 32 Std./Woche, Berlin

We are a Startup from Berlin, started in March 2025, and support Kleinst- und Kleinunternehmen in running their IT reliably, securely, and practically – from freelancers to teams with around 50 employees.

What makes us special: We develop our own Webapps, which we use to streamline processes, documentation, and workflows – for our customers and for us as a team.

Our team is small, friendly, and pragmatic: We get things done, help each other out, communicate directly, and value respectful and uncomplicated interactions. If you're interested in working in an environment with plenty of autonomy and short decision-making paths, you'll fit right in.

Aufgaben

• 1st- and 2nd-Level-Support for our customers (Kleinst- und Kleinunternehmen bis 50 Mitarbeitende) in Berlin
• Remote-Support from the home office as well as on-site visits (ca. 20%)
• Maintenance and troubleshooting of workplace IT: Windows/macOS, standard software, printers/scanners
• On-site installation and commissioning of devices (e.g., computers, servers, monitors, printers, routers, telephone/network equipment): set up, configure, test, and document
• Support for typical SME topics: network (LAN/WLAN), router/firewall basics, VPN, email, MS365/Google/Nextcloud
• Implementation of IT basics in security & stability: updates, MFA, backup fundamentals, password manager
• Documented customer environments, solutions, and recurring workflows (checklists)
• Independent prioritization and organization of your tickets and schedules

Qualifikation

• Completed vocational training in the IT sector (e.g., Fachinformatiker*in Systemintegration, Systemelektroniker*in or comparable) or experienced professional with at least 3 years of experience
• Very self-reliant, structured work style and high reliability
• Pleasure in direct customer contact and clear communication (German)
• Driving license class B (for on-site visits in Berlin)
• Practical experience in IT support/IT service is desirable (SME experience is a plus)
• Technical understanding of networks, operating systems, and cloud tools

Benefits

• Part-time position with 32 hours per week and clear division: 60% home office / 20% on-site visits / 20% office in Neukölln
• Urban Sports Club membership
• Meal allowance up to 15 days/month
• Internet allowance
• Much autonomy and short decision-making paths
• Diverse customer landscape
• Long-term perspective in a growing environment

We're looking for someone who wants to develop with us – or alternatively, brings their extensive knowledge built up over many years into a young team and is eager to shape things and set standards.

Diversity is important to us: We stand for an open, respectful atmosphere and welcome applications regardless of origin, gender, identity, orientation, age, religion, or disability.