IT Support Employee (m/w/d)

You are our IT hero in everyday B2B life: As the first point of contact for IT inquiries from employees of our business customers, you ensure that everything runs smoothly – whether it's 1st, 2nd line or possibly on-site. You manage tickets, monitor systems, and find quick solutions when there are disruptions. In doing so, you work closely with our central Service Desk. If you like to work structured, communicate well, and IT is more than just technology for you – then you're a perfect fit for us!

Tasks

Your Tasks

1st Line Support

• You are the first point of contact for IT inquiries from employees of our business customers.
• You take on incidents through the central ticket system (ServiceNow) and keep track of them.
• You recognize disruptions early through active system monitoring and implement suitable measures.

2nd Line Support

• You handle more complex IT inquiries independently and solution-oriented.
• You use ServiceNow for structured incident processing and documentation.
• In close cooperation with the central Service Desk, you develop sustainable solutions.

Onsite Support

• You take responsibility for IT support on-site at the customer's premises and provide quick help when there are problems.
• You analyze technical disruptions and resolve them independently or in collaboration with the Service Desk.

Qualification

What you bring with you

• You have a completed education or degree in IT and bring initial experiences in 1st- or 2nd-level support, as well as experience with ticket systems (ideally ServiceNow).
• You are familiar with complex server and network systems.
• You have a good understanding of system monitoring and analyzing disruptions.
• You have knowledge of Microsoft SCCM and common Microsoft 365 applications that rounds off your technical expertise.
• You enjoy customer contact – you communicate clearly, friendly, and can convey technical content in an understandable way.
• You are self-motivated and proactive in your work approach.
• You have very good German and good English skills.

What we also expect from you

• Flexibility, including being available to spring into early morning, late evening, or night shifts – for example, during vacation or illness in the team.
• Readiness to support our customers directly on-site.

Apply now and shape the IT world of tomorrow with us!

If you're interested in starting a career in a forward-thinking technology company that offers customized IT services for medium-sized companies up to global corporations – then you're exactly right at Netpoint!

Become part of the Netpoint team and bring your strengths into play where they really make a difference!

We look forward to receiving your application with your CV!

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