IT Support Employee (m/w/d)

We are looking for an IT Support Employee (m/w/d) on behalf of our partner company from the public sector in Augsburg.

Tasks

• As an employee in the IT support (m/w/d), you will process incoming phone calls in the service desk and document all requests structured in the ticket system.
• You will support technical topics such as telematics infrastructure, secure online connection, digital services, and user access.
• You will advise users on the electronic transmission of billing and documentation data and ensure a clear problem-solving approach.
• In addition, you will contribute to high service quality and satisfaction through solution-oriented communication.
• You will also take up feedback and complaints as well as early recognition of relevant developments in the user environment.

Qualification

• You bring an education as a computer scientist (m/w/d), IT system electronics engineer (m/w/d), or IT business administrator (m/w/d) or equivalent qualification in the field of IT support.
• You have practical technical understanding and at least first-hand experience in user support.
• Ideal would be experience with ticket systems, error analysis, and device maintenance.
• You possess secure German language skills as well as knowledge of MS Office products and M365.

Benefits

• Work-Life-Balance: Look forward to flexible working hours in a 39-hour week.
• Onboarding: Your experienced colleagues will be at your side during the onboarding process with advice and support.
• Development: There are numerous opportunities for further education and development within the company.
• Versatility: Look forward to exciting and varied tasks in a dynamic environment.
• Team spirit: You can expect flat hierarchies, short decision-making paths, as well as respectful collaboration.

If you find the job profile interesting? Then we look forward to your application. Send us your documents. For inquiries, please contact Simon Schneider at 089 954 287 111.

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