Michael Page
9 months ago
IT Support
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Company information
- Company
- Michael Page
- Location
- Italia, Lazio, Provincia di Roma, Roma Italy
- Posted
- 9 months ago
Job description
Michael Page - Supervise and coordinate the team of IT specialists - Conduct performance evaluations, training and professional development activities for team members - Plan work assignments and manage shift schedules to ensure continuous support coverage - Support the planning and execution of IT projects, such as system updates, hardware renewal, and new software implementation - Develop and maintain IT operational policies and procedures to ensure efficiency and compliance - Contribute to defining the department's IT budget and monitor expenses - Oversee the installation, configuration, maintenance, and problem resolution for all IT infrastructure, including servers and network hardware - Manage the service/help desk function, serving as the primary point of escalation for complex or critical technical issues and ensuring timely resolution to minimize downtime - Plan and coordinate system updates, maintenance windows, and disaster recovery testing. - More than 3 years of experience in IT support or systems administration - Solid technical expertise on various operating systems (e.g., Windows, Linux), network infrastructures, and cloud services (e.g., AWS, Azure) - Excellent leadership, communication, and interpersonal skills - Proven ability to manage IT projects Nice to have: - Familiarity with ITIL or other IT service management frameworks - Relevant certifications (e.g., CompTIA, Cisco, Microsoft) Reality operating in the Hospitality sector. - Opportunity to take on a strategic role in a consolidated company in the Leisure, Travel & Tourism sector. - Stimulating and innovative work environment Sector: Other Role: Other
Required skills
- communication
- interpersonal skills
- training
- maintenance
- leadership
- team management
- budgeting
- hospitality
- it project management
- aws
- windows
- professional development
- azure
- linux
- it support
- microsoft
- itil
- configuration
- problem resolution
- performance evaluation
- cisco
- system updates
- leisure
- comptia
- escalation point
- timely resolution
- expense monitoring
- travel & tourism
- operational policies
- procedure maintenance
- infrastructure installation
- downtime minimization
- work assignment planning
- shift schedule management
- continuous support coverage
- it project planning
- hardware renewal
- new software implementation
- service/help desk management
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