IT Support Informations- und Kommunikationstechnik (m/w/d)

January 1, 2026, until December 31, 2026, with the option to extend | 40 hours per week | Wiesbaden | Public Service | Experienced professional | €50,000 to €52,000 per year | Project ID A202551155_1S

univativ is a project and personnel service provider that offers exciting jobs at renowned companies to students and graduates. Your career is our mission, because your development is at the heart of us.

You have completed an IT training program and are now looking for the right job start for yourself? In our project, we are looking for an experienced support person (m/w/d) who is communicative and customer-oriented.

We are seeking reinforcement in this area for a customer from the public sector. You meet the requirements and have interest in the job profile? Then we look forward to your application!

Aufgaben

• You support 1st- and 2nd-level support over our hotline
• You process service requests and incidents in the ticket system
• You resolve problems directly at first contact (e.g. password reset) or qualify errors further
• You accompany security-relevant events according to specifications
• You manage user and client accounts (Active Directory)
• You work closely with external service providers (e.g. HZD), including ticket tracking
• You take over the issuance and exchange of devices – also for planned rollouts
• You are responsible for storage and logistics processes in the IT environment
• You maintain documentation (e.g. in Dokuwiki)
• You set up IT workstations, including cabling and support during relocations
• You take over technical preparation and accompaniment of conferences and events (media technology setup, tests, handover to the organizer)
• You set up Hessen-PCs and take care of their maintenance

Qualifikation

• You have experience working with ticket systems in service and incident management
• You are familiar with the basics of information security, ideally IT-Grundschutz
• You have good knowledge of Microsoft products – especially Windows 10/11
• You work safely in Active Directory
• You know ITIL processes and apply them
• You comply with the security guidelines of the state of Hesse and internal IT security guidelines, and implement them
• You have at least 3 years of experience with current operating systems (Microsoft Server 2016 ff. or Linux derivatives like Ubuntu or SUSE).
• You have experience with Microsoft Hyper-V, Windows Terminal Server (Remote Desktop Services) and Citrix environments.
• You possess good knowledge in the field of IT security according to BSI.

Benefits

• A yearly salary between €50,000 and €52,000
• Due to a very good connection to public transportation, your workplace is easily accessible
• During your deployment, you will have a personal contact person who will be your career coach for you
• You will gather experience and build your professional network by working on various projects with different customers
• You can look forward to the opportunity to develop personally and professionally through varied projects with different customers

We've sparked your interest? Great!

We look forward to your application

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