IT Support Helpdesk

How we imagine you: Passion for technology and for making things work. Previous work experience in customer service, though not required. IT know-how; hobby or professional. Adaptibility in conversation. Punctual and responsible mind-set. Curious and Enthusiastic about technology and eager to learn. We are looking for: Fluent in English (C1 level, minimum B1/B2 required). Basic knowledge of IT concepts and troubleshooting techniques. Basic understanding of computer systems, mobile devices and other tech products Strong problem-solving skills and the ability to learn quickly. Excellent communication and interpersonal skills. Ability to work in a dynamic and fast-paced environment. Empathy, patience, and a calm are essential qualities. Curiosity and a proactive approach to problem-solving. The responsibilities of the IT Support Helpdesk Technician include but are not limited to: Provide efficient and professional IT support to our clients, ensuring prompt issue resolution. Serve as a first point of contact for users seeking technical assistance over the official channels of communication. Handling IT Support Helpdesk related matters via the ticketing platform/ e-mails and chats as per the service levels agreed in terms of response, quality and resolution times. Perform remote troubleshooting through diagnostic techniques and standard operating procedures or via new solutions. Determine the best solution based on the issue and details provided by the users. Direct unresolved issues to the next level of support personnel. Work collaboratively with other technicians and escalate issues as needed. Handling and assisting with support for both Software and Hardware related matters globally. Provide good customer service at all times, striving to exceed client and business expectations. Troubleshooting IT problems based on individual research and or/ Standard Operating Procedures. Correct and complete documentation in all incidents and service requests from the ticketing platform, with accurate description of all the troubleshooting steps followed including resolution. Performs other duties as assigned by the direct manager. We are offering: Opportunity for professional growth and advancement. Great team with collaborative and supportive work environment. Access to cutting-edge technologies and resources. Training and development opportunities to enhance your skills. If you are a dedicated IT professional with a passion for problem-solving and providing exceptional customer service, we want to hear from you. We are HQ and we're looking forward to have you in our team of IT specialists! Our mission is to provide high quality IT services, based on an effective quality-price ratio and to develop customized IT solutions for optimizing our partners’ business processes. Our multidisciplinary team of technicians and engineers, covering a wide variety of IT qualifications is able to conduct a thorough analysis of present and future circumstances in order to provide efficient IT consulting, infrastructure design, IT infrastructure implementation, IT park management and IT support. We work with a wide range of equipment manufacturers and software developers to guarantee an expertise independent of a certain brand, and to ensure the most appropriate optimization solutions. Our portfolio of services includes: Analysis, audit, research and project management consultancy; IT infrastructure administration, maintenance and management; Technical assistance and knowledge and skill transfer; Server, workstation, networking and storage solutions; Hardware and software security: VPN, firewall, antivirus, anti spam, etc.; Backup and redundancy solutions; Resource Management Solutions: ERP, CRM, DMS, CMS; Professional solutions for electronic messaging and unified communications; Virtualization of server and computer nodes; High Availability and Disaster Recovery solutions; Data center and Server Room organization.