IT-Support for Non-Profits (m/w/d)

We are the backbone of some non-profit organizations in Berlin. We build reliable and secure IT solutions, so that associations, foundations, and NGOs can focus on what really matters: their mission. At our place, you're not just a hotline - but a steady, well-liked IT contact person who makes something happen with your knowledge.

Our clients are organizations like the German Children's Relief Organization, the Technology Foundation Berlin, or the World Bank Group - people who change things with their work. And you make sure their IT works reliably.

Your Role

You're the first point of contact in daily business. You work closely with the IT administration - they define standards, you apply them, give feedback, and identify what can be automated. Whoever lands at your place should feel well taken care of.

Tasks

First & Second Level Support

• Inquiries via Slack, Microsoft Teams, E-Mail
• Analyze problems, find causes, implement solutions or escalate them deliberately
• Fast reaction times, friendly tone, clear language
• Recognize recurring themes and reflect them to the admin

Onboarding & Offboarding (operative Implementation)

• Set up devices, deliver, and collect them again
• Create accounts or lock them according to standard
• Welcome packages and initial introductions for new employees of our clients
• Structured handovers so nothing is left behind

End Device Support (macOS & Windows)

• Triage hardware problems and follow up on them
• Software installations and updates
• Patches via Intune roll out (executing, not defining)
• Apple Setup Help (Apple IDs, device enrollment)

M365 & Google Workspace User Support

• Mailbox and mailbox problems
• SharePoint, OneDrive, and Drive: permissions, sharing, structures
• Teams and Meet setup for new users
• Licensing assignments according to standard

User Training & On-Site Help

• Brief training on MFA, password manager, and phishing
• Punctual on-site in Berlin: hardware delivery, small training sessions, simple network topics
• Clear explanations - even for non-technical people

Dokumentation & Knowledge Base

• Solutions neatly documented in tickets
• Create brief user guides (