IT Support

• Carry out repairs, upgrades, and hardware installs.
• Keep a precise record of every IT asset.
• Aid in the implementation of new software and hardware.
• Offer Level 1 and Level 2 Technical Assistance:
• Act as the initial point of contact for all phone, email, and in-person inquiries pertaining to IT.
• Identify and fix technical issues with mobile devices, desktops, laptops, and printers.
• Install, set up, and manage software programs and operating systems (macOS, Windows).
• Diagnose and fix problems with network connectivity (LAN, Wi-Fi, VPN).
• Fix problems with access rights, passwords, and user accounts.
• When required, escalate complicated problems to senior IT personnel or outside contractors.
  
• Give users precise, unambiguous instructions and direction.
  Provide new hires with introductory training on IT systems and best practices.
• In the help desk ticketing system, record all support requests, fixes, and steps.
• If necessary, take part in the on-call rotation for after-hours assistance.

Requirements:

• Diploma in computer science, information technology, or a similar discipline.
• Demonstrated expertise working at an IT help desk or providing technical support.
• Familiarity with the Windows and/or macOS operating systems.
• Knowledge of network principles, such as TCP/IP, DNS, and DHCP.
• Proficiency with Google Workspace or Microsoft Office 365.