IT Support Executive

We are seeking a dedicated and proactive IT Support Executive . This role is responsible for providing technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations within the company. The ideal candidate should have a basic understanding of IT systems, strong problem-solving skills, and a customer-oriented approach
Responsibilities- Provide first-level technical support to employees/customers via phone, email, or in person.- Troubleshoot and resolve hardware, software, and network issues in a timely manner.- Install, configure, and update operating systems, software, and applications.- Maintain and manage IT assets, ensuring proper documentation of hardware and software inventory.- Set up and manage user accounts, emails, and system access as per company policies.- Ensure data security and backup procedures are followed effectively.- Assist in the setup and maintenance of network infrastructure, including routers, switches, and Wi-Fi networks.- Collaborate with senior IT professionals to implement new technologies and system upgrades.- Maintain IT documentation, including user guides, FAQs, and troubleshooting steps.Stay updated with the latest industry trends and best practices in IT support.

Skills & Qualifications:- Education: Bachelor's degree/Diploma in Computer Science, Information Technology, or a related field.- Technical Knowledge: Basic understanding of Windows, Linux, networking, and troubleshooting IT-related issues.- Soft Skills: Strong communication, analytical, and problem-solving skills.- Team Player: Ability to work well within a team and assist non-technical users.- Certifications (Preferred but not mandatory): CompTIA A+, ITIL, CCNA, or equivalent.Preferred Experience:- Freshers or candidates with up to 1-2 years of experience in IT support/helpdesk roles.- Experience in handling remote desktop support, hardware troubleshooting, and software installations.