IT Support Engineer - VIP M/F

ROLE: Within the Workplace department, you will join our VIP Support team dedicated to the Office of the President, the Deputy Chief Executive Officer, and the Executive Committee. In this role, you will be responsible for providing high-quality technical assistance by managing events, handling requests and incidents, and maintaining IT and audiovisual equipment. You will also be in charge of preparing videoconferences, working closely with the relevant users, and contributing to the continuous improvement of IT services. YOUR RESPONSIBILITIES: * Manage and resolve incidents and requests related to IT and audiovisual equipment. * Provide on-site and remote technical support to VIP users, ensuring rapid and effective solutions. * Set up and maintain IT equipment (laptops, desktops, printers, mobile devices, etc.). * Manage and maintain audiovisual equipment (projectors, screens, microphones, speakers, etc.) for meetings and events. * Prepare and manage videoconferences, ensuring optimal audio and video quality. * Monitor the operation of IT and audiovisual systems, and proactively resolve any problems. * Participate in the implementation of new IT and audiovisual solutions. * Document technical procedures and solutions. * Contribute to the continuous improvement of IT services. REQUIRED SKILLS AND QUALIFICATIONS: * At least 3 years of experience in IT support, with a focus on VIP support. * Excellent knowledge of Windows and macOS operating systems. * Good knowledge of Microsoft Office Suite. * Experience with IT hardware (laptops, desktops, printers, mobile devices). * Experience with audiovisual equipment (projectors, screens, microphones, speakers). * Ability to diagnose and resolve technical problems quickly and efficiently. * Excellent communication skills, both oral and written. * Ability to work independently and as part of a team. * Ability to manage priorities and work under pressure. * Discretion and professionalism are essential. * Fluent in French and English (written and spoken). PLUS: * Knowledge of video conferencing systems (Zoom, Teams, etc.). * Knowledge of network configurations. WHAT WE OFFER: * A stimulating work environment within a dynamic team. * Opportunities for training and professional development. * A competitive salary and benefits package. * The opportunity to work with cutting-edge technologies. * A unique experience at the heart of our company.