IT Support Engineer (m/w/d)

We are the 'I' and 'T' in Retail SPAR ICS is the IT company of the SPAR Österreich-Gruppe and takes care of all IT matters from SPAR, INTERSPAR, Hervis, and SES Spar European Shopping Centers. We are over 700 clever heads and have two mandates: ensuring a smooth shopping experience for all SPAR customers in 7 countries and digital business processes 'behind the scenes' within the group. Ensuring 3rd-Level support for cash register systems in our outlets is secure Error analysis and troubleshooting of complex IT issues, including hardware and software problems, as well as network and communication issues. Collaboration with internal stakeholders to resolve technical issues and provide solutions. Providing technical guidance and training to colleagues. Developing and maintaining documentation on IT processes and procedures. Staying up-to-date with the latest technologies and trends in the field of retail and IT. Analyzing and evaluating complex IT systems, identifying potential problems and proposing solutions. Developing and implementing process improvements for IT operations. Maintaining confidentiality and handling sensitive information responsibly. Working independently and as part of a team to achieve goals.