IT Support Engineer

Do you have experience providing technical support to IT? We're looking for you!

You will be responsible for providing on-site technical support to end-users, software and hardware support; in charge of attending user needs and ensuring business continuity.

Work Area: Cananea Sonora, Postal Code: 84620

Schedule: Monday to Friday from 8:00am to 5:30pm

Ocasional Availability Saturday: 8:00am to 1:00pm.

Requirements

• Licenciatura/ Ingeniería in systems or related (Tsu, titled or in the process of titling)
• Minimum 1 year experience providing on-site technical support to IT users
• No inconvenience with travel
• Immediate availability.

Knowledge in:

• Experience providing remote and on-site technical support (1 year of experience)
• Use of ticketing tools
• Incident and problem resolution
• Installing, troubleshooting DSL/VPN/wireless
• Network testing and cabling
• Connectivity testing.
• Hardware and software support (Computers, printers, network devices, etc.)
• Knowledge of ITIL
• Printer and email support
• Active directory
• Installing, configuring, and troubleshooting server and workstation operating systems.

Benefits

We offer:

Basic salary

Quarterly bonus

Labor benefits