IT Support Engineer

We appreciate all applications and interest in Evolution. This is a 100% on-site position. Based in São Paulo, Brazil.

• First/Second line IT support for company internal users and contractors.
• Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment.
• Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
• Managing user device environment using user device management tools.
• Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
• Physical network related tasks (patching, device installation, ports assignment).
• Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
• Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning. equipment to users, auditing inventory, performing decommissioning.
• Working closely with the facility and security teams to resolve security issues.
• Constant development and improvements of local IT infrastructure.
• Providing IT assets management according to internal procedures.
• Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.
• Timely incident resolution, escalation to third party suppliers and problem analysis and resolution.
• Provisioning system updates and deployments according to respective internal procedures;
• User request fulfilment according to established SLAs.
• Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.