IT Support Engineer (BIKE) - (WL-FRW240416 003/01)

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7. Roles & Responsibilities: System Implementation & Configuration : Assist in the installation and configuration of various IT systems, including network infrastructure, servers, and workstations. Troubleshooting & Resolution : Identify and resolve technical issues related to hardware, software, and network connectivity. Collaborate with other teams to ensure seamless integration and minimize downtime. Knowledge Sharing & Documentation : Document and share knowledge gained from troubleshooting and resolving technical issues. This includes creating and updating documentation, as well as sharing best practices with the team. Communication & Teamwork : Develop strong communication skills to effectively collaborate with colleagues, stakeholders, and customers. Provide timely and accurate updates on system status, performance, and any issues that may arise. Continuous Learning & Improvement : Stay up-to-date with the latest technologies, trends, and best practices in IT infrastructure support. Participate in training sessions, workshops, and conferences to enhance skills and knowledge. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and dynamic work environment. Flexible working hours and remote work options.