IT Support Engineer @ Michael Page

• 2-5 years of experience in IT support or a similar end-user facing role
• Solid hands-on experience with Windows 10/11 and the Microsoft 365 suite
• Exposure to endpoint management tools such as Microsoft Intune and identity platforms like Active Directory / Entra ID
• A basic understanding of networking fundamentals (VPN, Wi-Fi, DNS, DHCP)
• Experience working with ticketing or ITSM tools (e.g., ServiceNow, FreshService, or similar)

• Delivering high-quality on-site and remote IT support to end users, ensuring fast, reliable, and user-friendly service
• Troubleshooting hardware, software, and connectivity issues across modern workplace technologies
• Supporting and enhancing the Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint) to help users work smarter and more collaboratively
• Actively contributing to improvements in Digital Employee Experience (DEX) by identifying patterns, pain points, and opportunities for optimization
• Managing devices and endpoints using Microsoft Intune / Endpoint Manager, including provisioning, configuration, updates, and lifecycle management
• Supporting identity and access management processes, ensuring the right access for the right people at the right time
• Following and promoting IT security best practices, helping protect users and the organization
• Working within ITIL-based service management processes while continuously looking for ways to simplify, automate, and improve
• Creating and maintaining clear documentation and knowledge base articles to enable self-service and faster problem resolution
• Collaborating closely with infrastructure, cybersecurity, and application teams in an international environment
• Supporting new employee onboarding by ensuring a smooth and welcoming IT setup from day one

Industry: Technology & Telecoms

Area: IT Support

What's on Offer

• private medical care
• Multisport sports card
• language courses (German, English, Spanish; group classes at the company's office)
• Social Benefits Fund (holiday allowance, seasonal bonuses, meal subsidies)
• co-financing for glasses
• accident insurance (fully covered)
• group life insurance
• long-service awards
• employee referral bonus