IT Support Engineer @ Michael Page

• 2-5 years of experience in IT support or a similar end-user facing role
• Solid hands-on experience with Windows 10/11 and the Microsoft 365 suite
• Exposure to endpoint management tools such as Microsoft Intune and identity platforms like Active Directory / Entra ID
• A basic understanding of networking fundamentals (VPN, Wi-Fi, DNS, DHCP)
• Experience working with ticketing or ITSM tools (e.g., ServiceNow, FreshService, or similar)

About Our Client

• Delivering high-quality on-site and remote IT support to end users, ensuring fast, reliable, and user-friendly service
• Troubleshooting hardware, software, and connectivity issues across modern workplace technologies
• Supporting and enhancing the Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint) to help users work smarter and more collaboratively
• Actively contributing to improvements in Digital Employee Experience (DEX) by identifying patterns, pain points, and opportunities for optimization
• Managing devices and endpoints using Microsoft Intune / Endpoint Manager, including provisioning, configuration, updates, and lifecycle management
• Supporting identity and access management processes, ensuring the right access for the right people at the right time
• Following and promoting IT security best practices, helping protect users and the organization
• Working within ITIL-based service management processes while continuously looking for ways to simplify, automate, and improve
• Creating and maintaining clear documentation and knowledge base articles to enable self-service and faster problem resolution
• Collaborating closely with infrastructure, cybersecurity, and application teams in an international environment
• Supporting new employee onboarding by ensuring a smooth and welcoming IT setup from day one

Industry: Technology & Telecoms

Area: IT Support

What's on Offer

• private medical care
• Multisport sports card
• language courses (German, English, Spanish; group classes at the company's office)
• Social Benefits Fund (holiday allowance, seasonal bonuses, meal subsidies)
• co-financing for glasses
• accident insurance (fully covered)
• group life insurance
• long-service awards
• employee referral bonus

,[Provide technical support to ensure the smooth operation of IT systems and infrastructure., Diagnose and resolve technical issues, ensuring minimal disruption to business processes., Install, configure, and maintain hardware, software, and network systems., Monitor system performance and ensure the security of IT systems., Collaborate with internal teams to understand IT requirements and provide solutions., Maintain accurate documentation for IT systems, processes, and procedures., Assist in deploying and updating company-wide software and applications., Provide training and support to end-users as required.] Requirements: Windows, Intune, Active Directory, Networking, VPN, Wi-Fi, DNS, DHCP Additionally: Private healthcare.