IT Support Desk Specialist

• University degree in IT

• Knowledge of Windows operating systems (client)

• Basic knowledge of networking (LAN/WLAN, VLAN) and mobile devices (primarily iOS)

• Basic understanding of IT security and data protection

• Printers and peripheral devices

• Experience with ticket systems (ServiceNow)

• Advanced German and English language skills (spoken and written)

• Strong service orientation and customer focus

• Willingness to learn new technologies (e.g., AI tools)

• Receiving and handling IT requests or problems via telephone (German, English, and Romanian) and the ticket system

• Resolving standard issues (e.g., software errors/installations, printer problems, password resets)

• Forwarding complex cases to internal 2nd or 3rd level support

• Documenting all processes and ensuring compliance with SLAs

• Proactive communication with users to ensure high service quality

• Attractive salary and Easter/Christmas/Holiday bonuses

• Meal tickets

• Private medical insurance

• Transport paid by the company

• Personal and professional development programs

• Sports benefits: access to fitness gyms, football, tennis courts, swimming pools, padbol

We create more from wood. Our over 12,000 employees worldwide work with enthusiasm, share our family values and innovative spirit. We create products for furniture and interior design, construction, and laminated flooring. We continuously develop - we manufacture new products, expand to emerging markets, and offer motivating perspectives to our employees.