IT Support Customer Service

We have as our mission to support entrepreneurs, so they can conquer the global e-commerce world. We give them technology that revolutionizes the way they sell online.

Our international team, working from Europe to both Americas, provides an all-in-one system for thousands of sellers. We integrate them with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.

But we're not just another tech company. We're one of the fastest-growing platforms in the industry – we've grown 15-fold over the past three years! We value a culture where real impact and cooperation matter, and our team is at the heart of our innovation.

Sounds interesting? If you want to have real impact on global e-commerce, apply today! We're waiting for you!

• min. 3-year experience in the e-commerce sector
• very good knowledge of English (min. B2)
• desirable knowledge of a second foreign language (Spanish, Italian, French, or German)
• very good knowledge of Base product
• detailedness and attention to details
• willingness to continuously expand knowledge
• highly developed communication skills (within and outside the organization)
• very good organizational skills in a remote work model
• analytical skills
• ease of learning and acquiring new digital skills

• first-line support for customers and users
• caring about customer satisfaction with the products, services, and features offered in our tool
• full responsibility for reporting incidents
• diagnosis and resolution of reported issues by users
• cooperation with technical teams to resolve incidents
• development and updating of knowledge base in global IT Support department
• testing new functionalities
• participation in additional projects aligned with strengths and skills

• Real Impact: The opportunity to actively shape the global e-commerce market and implement solutions that make a difference.
• Global Team: Inspiring cooperation with full-hearted professionals from different cultures and corners of the world.
• Dynamically Growing: A chance for professional and personal growth in a company that is experiencing dynamic growth – grow with us!
• Broad Benefits Package: A wide range of additional benefits supporting your health, passions, and development, including:

• Sports card
• Private medical care
• Access to a well-being platform
• Learning budget (for training, courses, conferences)
• Individual English language lessons