IT Support Analyst

Mō te Tari o te Kaitiaki Mana Tangata – About the Ombudsman
The Chief Ombudsman works with their staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.
Mō tō mātou tira – About the team
Our Digital and Technology (DAT) Team is dynamic, busy, and committed to implementing and supporting purpose-built systems and processes to support the achievement of the Chief Ombudsman's strategic intentions.
Our DAT team is crucial to OOTOs success, providing integrated digital and technical solutions to enable the Ombudsman to reach his strategic objectives and seek continuous improvement.
Our Corporate groups' whakataukī is:
Ehara taku toa i te toa takitahi, engari he toa takitini.
Success is not the work of one, but the work of many.
Mō te tūranga - About the role
The IT Support Analyst is the first point of contact for IT support, responsible for managing IT requests to the IT service desk and providing timely, high-quality technical support at level 1 and 2 for our people. The role is based on site in Wellington at the Office's Head Office and provides remote and in person helpdesk support for staff, and desktop support for end user devices, audiovisual equipment, printers, and core network infrastructure (Wi-Fi and switches, etc), ensuring IT services across the organisation are available, reliable and secure. The role is customer oriented and focussed on ensuring business continuity.
The IT Support Analyst may also be involved in projects, as assigned by the Chief Digital and Technology Officer.
He kōrero mōu – About you
To be successful in this role you will have:

* Experience performing on site customer facing service delivery roles ideally in a Public Sector environment.
* Experience supporting a wide range of technology, business applications and digital solutions, ideally including the Microsoft M365 suite, Open Text Content Manager and Open Text App Works, and Drupal CMS.
* ITIL Service Management Foundations certification and a working knowledge of operating using the ITIL framework
* Previous experience as a team member in IT projects and/or improvement initiatives would be beneficial
* Experience working within Public Sector or organisations with a strong focus on security would be beneficial
* Excellent communication and interpersonal skills
* Ability to plan, effectively prioritise, and execute work to meet agreed deadlines and target service levels
* Demonstrates resilience, has the ability to adapt to change, and meets challenges with drive and enthusiasm
* A relevant (IT) tertiary qualification is preferred.

Te painga o te mahi tahi me mātou - Our benefits, what we offer
Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

* Genuine career progression opportunities and professional development through training and mentoring by senior members of your team.
* Competitive remuneration
* Three extra Annual Leave days after 12 months of employment
* Onsite gym and personal trainer, free to all employees
* Three paid office holidays between Christmas and New Year
* Employee Assistance Programme (EAP)

Me pēhea te tono - How to apply
To apply, click on the ‘Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email [email protected].
All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a security clearance.
This role is based in Wellignton. Please note we are unable to consider 100% remote working for this role.
As the Ombudsman's role is to provide “fairness for all” New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.
Depending on skills and experience the salary is expected to be between $67,488 to $88,578 with $84,360 being the mid-point.
Applications close 5pm, 24 February 2026