IT Support Analyst – Application Operations

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For our client from the banking sector in Zurich, we are looking for an experienced, motivated, and open-minded IT Support Analyst – Application Operations.

Your tasks:

• Analysis of recurring IT problems, identification of causes, and development of sustainable measures to reduce disruptions and improve system stability
• Technical analysis and reproduction of application errors in test environments, as well as close collaboration with developers, software suppliers, and internal IT teams
• Monitoring of banking applications and IT systems, as well as optimization, automation, and further development of existing monitoring processes and tools
• Configuration and administration of banking applications (especially OpenLease) according to business requirements, as well as management of system settings, workflows, and user roles
• First and second-level application support, as well as support in Major Incident Management, including error diagnosis, prioritization, and stakeholder communication
• Processing of user access requests and management of permissions in compliance with internal security guidelines
• Documentation of error analyses, workarounds, and configuration changes, as well as continuous maintenance of the knowledge base

Your profile:

• Experience in IT Application Support, Application Operations, or a comparable function, ideally in a complex IT environment
• In-depth knowledge of Incident and Problem Management, as well as experience with IT Service Management tools, especially Jira and Confluence
• Technical understanding of complex application landscapes and the ability to systematically analyze errors and develop sustainable solutions
• Strong analytical and conceptual skills, as well as a structured and solution-oriented approach to work
• Strong communication skills and teamwork ability in collaboration with technical and non-technical stakeholders, as well as external software suppliers
• High willingness to learn and quick comprehension when onboarding to complex banking applications
• Experience with monitoring tools (especially Splunk) and basic knowledge of SQL for error analysis and data analysis are advantageous
• Knowledge of banking applications, regulatory requirements, and IT security guidelines are a plus
• Very good German and English skills

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