IT Specialist

IT Specialist We are an integrated design technology studio, united by our love of technology and its potential for making lives better. Some of us are big picture thinkers, some are creatively driven, and some love deep diving into technical challenges. We are all inspired by human stories and driven to create human-centred experiences. Love making things for people to enjoy? Join the team designing technology that matters. The Role You will bridge the gap between internal user support and engineering teams, ensuring seamless communication and collaboration. This role is perfect for someone who loves problem-solving, has a passion for learning, and enjoys working in a fast-paced environment. Key Responsibilities: • Provide technical assistance to users, troubleshooting issues and resolving problems. • Collaborate with engineers to identify and prioritize technical requirements. • Develop and maintain documentation, ensuring accurate and up-to-date information. • Participate in the development of new technologies and processes, staying current with industry trends and best practices. • Foster a culture of innovation, encouraging experimentation and learning from failures. Requirements: • Bachelor's degree in Computer Science or related field. • 2+ years of experience in IT support or similar role. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Familiarity with IT service management frameworks (e.g., ITIL). • Experience with ticketing systems, such as JIRA or ServiceNow. • Knowledge of programming languages, such as Python or JavaScript. • Certification in CompTIA A+ or similar is an asset. Benefits: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Flexible working hours and remote work options. • Access to cutting-edge technologies and tools.