IT Service Technician Onsite Support (m/f/d)

To support our client in Berlin, we are currently looking for an IT Service Technician who can support our services on site.

Tasks

• You look after our customers in Berlin in onsite support or from our office in Berlin

• You are responsible for accepting, qualifying, recording and handling faults in our customers' IT operations in First Level Support

• You take over communication and informing customers about faults and upcoming work

• You are responsible for the administration, configuration and maintenance of customer devices on site

• You create and maintain technical documentation and content in our internal knowledge base

• You work in close contact with our colleagues at the headquarters in Darmstadt

Qualifications

• Completed training as a Specialist for System Integration (Fachinformatiker für Systemintegration) or a comparable qualification

• Very good German language skills, spoken and written

• Solution-oriented mindset and way of working, as well as a high level of quality awareness

• Service orientation and self-motivation

• Ideally, first practical experience in IT support

• Good knowledge of networking technologies, Microsoft AD/Entra ID, Windows Server

• Ideally, knowledge of firewalls, backups, patching and license management

• Driver's license class B

We look forward to your application!

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