IT-Servicemanager:in (gn)

IT-Servicemanager:in (gn)

You're looking for a new job? As part of a permanent employment, Experis is seeking an IT Service Manager (gn) for our customer in the insurance industry at the Hamburg location with regular team days.

Find your perfect job with Experis! Use our experience and consulting for your best possible development. As an IT specialist, we bring you together with well-known companies.

Our offer to you: Attractive remuneration and company pension
Flexible working through home office and part-time models
38.5-hour week with flexible time regulation
30 vacation days per year
Subsidy for the Germany ticket
Broad further education opportunities for personal and professional development
Access to sports and health offers, as well as an Employee Assistance Program
Remote work possible with regular team days in Hamburg
Salary range: €73,000-€95,000 p.a. (depending on experience and qualifications)


This is your job as : As IT Service Manager:in, you will act as the central interface between internal departments and external IT service providers. You ensure that IT services are provided efficiently, cost-consciously, and in high quality. Your tasks include:

Management of external IT providers within the framework of operational provider management
Development, implementation, and continuous improvement of concepts for a sustainable IT service management
Quality assurance and further development of processes around the IT service catalog
Definition of IT service descriptions and performance specifications, including performance parameters (e.g. SLA classes)
Participation in planning and operational implementation of IT services and projects
Closely working with the IT procurement team for the award, monitoring, and settlement of IT services
Maintenance of process and procedure documentation for all relevant IT service management processes
Consultation and support to internal departments regarding service standards and service offerings



We're convinced by: Completed studies in the field of (Economic) Informatics or comparable qualification
Several years of experience in IT service management and the management of service providers
Good knowledge of ITSM processes (ideally according to ITIL)
Experience with creating and maintaining service catalogs and IT performance specifications
Techical understanding of modern IT architectures and cloud infrastructures (e.g. Azure, AWS)
Analytical and conceptual thinking, as well as a structured and solution-oriented working style
Excellent communication skills and high service orientation
Very good German language skills in writing and speaking, good English language skills an advantage


We can convince you? The fastest way to us is through the Apply button!
We live diversity and equal opportunities and are therefore delighted about applications from people with disabilities.
All personal formulations in the job posting are gender-neutral to be considered.