IT Service Coordinator (m/f/d) - with operational responsibility

Green Secure is an IT system house in Bremerhaven. We support business customers with their IT and ensure that technical solutions function reliably in everyday life.

We are a small team with short decision-making processes and direct cooperation with management. With us, you can take responsibility, contribute your own ideas, and immediately see the impact of your work.

We are looking for someone who not only organizes our IT service but also independently shapes it and drives it forward together with the team.

Tasks

You will take over the operational control of our IT service and ensure that open tasks reliably become completed results.

Your tasks:

• You coordinate our technicians, plan assignments, and independently set priorities.
• You assign tasks bindingly, provide direction, and support the team in achieving good results – respectfully and on an equal footing.
• You are the point of contact for our business customers, clarify concerns, and agree on realistic appointments.
• You keep an eye on ongoing orders, identify obstacles, and ensure their removal.
• You recognize when something is not working, develop a solution, implement it together with the team, and check if it is actually effective.
• You use free capacity in an economically sensible way, identify additional customer needs, and advance orders.
• You ensure that services rendered are fully documented and prepared for invoicing.
• You improve our workflows together with the team.

You make operational decisions independently within clear areas of responsibility. You do not have to ask management for every decision.

Qualification

You work in a structured manner, maintain an overview, and take action. Even when multiple things are happening at once, you can set priorities and make understandable decisions.

What you bring with you:

• You communicate confidently in German, friendly and bindingly – even on the phone with business customers.
• You have a basic understanding of IT and technical contexts.
• You can coordinate tasks, formulate clear expectations, and track results.
• You work independently, identify problems, and develop practical solutions.
• You treat people with respect and can assert yourself clearly at the same time.
• You take responsibility and persevere until agreed results are achieved.

Experience in IT service, helpdesk, technical dispatch, customer service, or team coordination is helpful.

You do not have to have held a formal leadership position yet. What matters is that you can take responsibility and enjoy achieving results together with others.

Benefits

With us, you get the opportunity to truly make a difference:

• An independent area of responsibility with clear decision-making authority
• Plenty of room for maneuver and the opportunity to implement your own ideas
• Short decision-making paths and direct cooperation with management
• A small team with personal exchange and mutual support
• Modern tools for ticketing, dispatch planning, and customer support
• Onboarding into our systems and workflows
• A permanent position with 35-40 hours per week
• A workplace in Bremerhaven

We are not looking for someone who merely manages tasks. We are looking for someone who, together with us, shapes a reliable and economically successful IT service.

Do you want to not just organize, but take responsibility and shape results?

Then we look forward to receiving your application!

We are interested not only in your CV but primarily in how you approach challenges and take responsibility.

A small task for your application:

Describe a specific situation from your professional life where something went wrong and you took personal responsibility.

What did you personally do, and what was the result in the end?

Three to five sentences are enough. Simply write your answer in your application message or cover letter. An extensive cover letter is not required.

We look forward to getting to know you!

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