IT Service Manager Outlets (m/f/d)

We are the "I" and "T" in Retail...

SPAR ICS is the IT company of the SPAR Austria Group and handles all IT matters for SPAR, INTERSPAR, and SES Spar European Shopping Centers.

We are over 700 bright minds and have two agendas: The seamless shopping experience for all SPAR customers in 5 countries and the digital business processes "behind the shelves" in the group.

You will support us by

• Responsibility for the operational and strategic management of IT services in the outlet environment
• Ensuring agreed Service Levels (SLAs) and further developing service quality
• Coordination of internal specialist departments, customers, and external service providers along the entire service lifecycle
• Management of Incident, Problem, Change, and Escalation Management
• Analysis of service key figures and derivation and implementation of sustainable optimization measures

You convince with

• Completed technical education (HTL, FH or University) in Computer Science, Business Informatics, or a comparable field
• Several years of professional experience in IT Service Management, Service Delivery Management, or a similar role
• Sound knowledge of ITIL processes and experience in managing external service providers; an ITIL certification is an advantage
• Very good German and good English skills, both written and spoken
• Strong communication skills, high organizational and coordination abilities, as well as a structured and solution-oriented way of working
• Driver's license class B and willingness to travel in the Kärnten and East Tyrol regions (approximately 50% travel)

You can look forward to

• Working with state-of-the-art technologies on innovative Digital Retail Solutions
• Strong team spirit, modern work environment including teleworking & first-class benefits
• Future-proof job with professional onboarding
• Exciting further training & career opportunities – the best have all the chances!
• Additionally, you can work from home one day a week
• Are you striving for more than the minimum standard? So are we! We promise you a salary that reflects your education and experience (Junior from € 35,000, Senior from € 50,000)
• We love diversity and welcome all applications!

Skills