IT Service Management Expert

Job description

3.- Position objective The Service Operations Manager plays a key role in ensuring IT services remain stable, resilient, and aligned with business priorities. Combining operational leadership with technical understanding, this role oversees major incident management, service reliability, and continuous improvement across the IT landscape. The Service Operations Manager acts as a bridge between technical engineering teams and business stakeholders, ensuring both rapid resolution and long-term ser...

Required skills

engineering it leadership management operations reliability landscape operational manager technical services improvement resilient business service teams stakeholders resolution understanding incident priorities bridge long-term stable rapid continuous major aligned

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