IT Service Management Administrator

Hire Resolve's client is looking for an experienced IT Service Management Administrator to join their team. The ideal candidate will have a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, event management, request management, CMDB and continuous service improvement. Responsibilities: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool to align with organizational processes. Configure workflows, dashboards, and reports according to business requirements. Manage and prioritize incidents, problems, and changes in accordance with established procedures. Develop and maintain accurate records of all service requests, incidents, and problems. Collaborate with stakeholders to identify and resolve issues affecting service delivery. Ensure compliance with ITIL best practices and organizational policies. Provide exceptional customer service by responding promptly to inquiries and resolving issues efficiently. Participate in continuous improvement initiatives to enhance the overall quality of services. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and dynamic work environment.