IT Service Helpdesk | 108931 |

Our client, a well-established company specialized in the distribution and marketing of mechanical components based in the vicinity of Cusago (MI), is seeking a resource to join their IT department in the role of:

IT SERVICE HELPDESK

The selected individual will become part of a dynamic and structured environment, responsible for the management and first-level support of the infrastructure and applications across Italy and abroad. This role represents a significant professional opportunity for candidates with experience in the IT sector, eager to contribute to the development and optimization of the company's IT activities.

Main Responsibilities:

• First-level support for infrastructure and applications: the individual will be the central point of contact for colleagues in Italian offices, processing requests for hardware and software, creating tickets for cost-relevant processes.
• User support in the context of IT end-user devices
• Desktop engineering: selection and recommendation of new hardware (PCs and laptops) and planning and implementation of technological updates
• Hardware management: planning of hardware needs

Required Qualifications

• Consolidated experience of 3 – 5 years as an IT Service Helpdesk;
• Knowledge of network protocols and essential services for the functioning of Windows Networks (TCP/IP, DHCP, DNS, SMB, Print Server)
• Know and be able to apply Troubleshooting procedures
• Have gained experience in a structured corporate environment with ticketing request management
• Have a general understanding of business processes and the operating logic of ERP systems
• Good knowledge of the English language, both written and spoken, to interact with other colleagues in international offices

Soft Skills

• Strong analytical and problem-solving skills;
• Strong orientation towards negotiation and achieving goals;
• Precision, organization, and attention to detail;
• Excellent interpersonal and communication skills;
• Attitude for teamwork and interfunctional collaboration;

Contractual Details:

• Work location: Cusago (MI);
• Working hours: Full Time, Monday to Friday; 1 day of smart working per week is foreseen
• Contract: Permanent contract
• Salary: 30-33 K;