IT Service Desk Technician with Czech

Miejsce pracy: Kraków Technologies we use Expected Active Directory VoIP Citrix Client VPN Client Microsoft Exchange Server Optional Windows Microsoft Office Operating system Windows About the project The IT Service Desk Technician provides the first level of support to users, whether by telephone or ITSM system. You conduct an initial diagnosis, resolves incidents or simple technical support requests and escalates those incidents, which she/he is unable to resolve independently. You also provide guidance on how to use various technologies and applications. In addition, you will be responsible for monitoring the IT Service Desk's performance and identifying areas for improvement. The IT Service Desk Technician works closely with other teams within the organization to ensure that all issues are resolved in a timely manner. The ideal candidate should have excellent communication skills, both written and verbal, as well as strong analytical and problem-solving abilities. Additionally, the ability to work in a fast-paced environment and prioritize tasks effectively is essential. If you are interested in this opportunity, please submit your application with a detailed CV and cover letter.