IT Service Desk Technician (m/w/d)

Nr. 1 in People - Nr. 1 in Pizza. Domino’s Pizza is a world leader in the Pizza Delivery Business. Domino’s Pizza Germany is part of the Domino’s Pizza Enterprise Limited network with headquarters in Australia, the largest franchisee of Domino’s Pizza International. In Germany, around 115 Dominoids work at the central headquarters in Hamburg HafenCity, as well as over 10,000 colleagues across stores.

At Domino's, it's not just about pizza – it's about bringing people together. With hot, delicious pizza, we create daily moments of joy for thousands of customers in Germany – and we're still hungry! Doing the right thing, simply because it's the right thing to do, is another essential part of our company DNA. We focus on various aspects such as sustainability, responsible handling of food, and supporting people in need. Diversity and equal opportunities are just as important. Through our work atmosphere, everyone can grow and develop. Additionally, we advocate for recognition, appreciation, and inclusion in the workplace.

You have a passion to bring your ideas and enthusiasm to Domino's? Start writing your own success story with us today.

This future task fits you…

• Zentralen Anlaufstelle für alle IT-Fragestellungen und Supportanfragen per Telefon, E-Mail und Jira Ticketsystem
• Annahme, Klassifizierung und Priorisierung von Tickets sowie die Bearbeitung von IT-Störungen
• Bereitstellung von 1st- und 2nd-Level-Support für das zentrale POS-System und die mögliche Eskalation an spezialisierte IT-Teams
• Unterstützung der Stores bei IT-Themen, inklusive des Remote-Supports, der Wartung und die IT-Betreuung von Neueröffnungen
• Administration von IT-Systemen (wie z. B. Windows, Active Directory, Azure, Microsoft 365, Exchange, SQL Server)
• Proaktives Monitoring von Systemen und die tägliche Überwachung und Sicherstellung der Daten- und Systembackups
• Koordination/Steuerung externer Dienstleister und Sicherstellung der vereinbarten SLA's
• Pflege von IT-Dokumentation, Knowledge-Base-Artikeln und des Asset-Managements
• Unterstützung und Mitwirkung bei IT-Projekten
• Sicherstellung und Einhaltung von IT-Richtlinien und Sicherheitsstandards
• Verwaltung von Garantie- und Servicevertragsunterlagen sowie Koordination von Reparaturen und Ersatzbeschaffungen
• Teilnahme an Rufbereitschaften außerhalb der regulären Arbeitszeiten, sowie an Wochenenden und Feiertagen

You fit us if…

• Have a completed education in the IT field and first-hand experience in IT support
• Show extensive knowledge in the Windows environment (certification of advantage)
• Have an ITIL certification
• Your work style is goal-oriented and characterized by very good analysis and problem-solving skills
• You are communicative, friendly, and service-oriented, and enjoy working in a team

We'll be thrilled to have you…

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