IT Service Desk Technician

The IT Service Desk Technician at Lytegen is a critical member of our IT support team. This role involves providing exceptional technical support to our employees, ensuring that all IT-related issues are addressed promptly and efficiently. You will serve as the first point of contact for troubleshooting, diagnostics, and overall technical assistance. In this position, you will leverage your expertise in IT systems to resolve a variety of issues, ranging from software applications to hardware setup and configuration. Your responsibilities will include but not be limited to: • Providing technical support via phone, email, or in-person; • Troubleshooting and resolving IT-related issues in a timely and efficient manner; • Collaborating with other IT teams to resolve complex issues; • Maintaining accurate records of all incidents and resolutions; • Participating in on-call rotation for after-hours support; • Staying up-to-date with the latest technology trends and advancements. This role requires strong analytical, problem-solving, and communication skills, as well as a passion for delivering exceptional customer service. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply.