IT Service Desk Specialist with French

Miejsce pracy: Katowice Your responsibilities Act as the first-line contact for users reporting incidents or submitting service requests. Communicate clearly and professionally with users in English and French. Diagnose, resolve, or escalate incidents in line with established support processes. Document actions taken and solutions provided in the ticketing system. Monitor ticket lifecycle, ensuring timely follow-up and resolution. Perform call-backs, troubleshoot issues, and provide accurate information to users. Collaborate with internal teams to resolve complex issues. Develop and maintain knowledge of IT services and systems. Stay up-to-date with new technologies and trends. Provide exceptional customer service, responding promptly to user inquiries and resolving issues efficiently. Ensure compliance with established processes and procedures. Identify opportunities for process improvements and implement changes as needed. Participate in training and development activities to enhance skills and knowledge.