IT Service Desk Specialist with French

Miejsce pracy: Lublin Your responsibilities Act as the first-line contact for users reporting incidents or submitting service requests. Communicate clearly and professionally with users in English and French. Diagnose, resolve, or escalate incidents in line with established support processes. Document actions taken and solutions provided in the ticketing system. Monitor ticket lifecycle, ensuring timely follow-up and resolution. Perform call-backs, trouble-shooting, and problem-solving to ensure user satisfaction. Collaborate with internal teams to resolve complex issues. Develop and maintain knowledge of IT systems, services, and applications. Stay up-to-date with new technologies and trends in the field. Participate in training sessions and workshops to improve skills and stay current with industry developments. Perform other duties as required.