IT Service Desk Specialist

We are looking for an IT Service Desk Specialist to provide first-line technical support and ensure smooth day-to-day IT operations.

You will:

• Identify, log and escalate incidents to the correct department according to the procedures;
• Provide first level support for requests received through chat, phone and service desk tickets;
• Handle second level support tasks and route them to the correct department when needed;
• Responsible for the process of user creation/departure;
• Responsible for Active Directory administration (security groups, access rights management).
• Responsible for managing Exchange processes (mailbox creation and administration, distribution groups, access rights management).

We Offer:

• Naturally, you will receive a salary that matches your work experience
• Meal tickets
• Private medical subscription
• 20% discount on all vidaXL products
• Vacation vouchers
• Discount on ESX Subscription
• Massage at the office
• Opportunities to develop yourself
• 23 vacation days per year

We Ask:

• Good verbal and written English communication skills;
• Willingness to work in shifts to cover a 24/7 schedule, including night shifts, national holidays and weekends.
• Willingness to learn new IT skills and knowledge.
• Experience with Microsoft Office software, desk / ticketing system, documentation / knowledge base system.
• Basic experience with IT processes like ITIL or related practices, also Active Directory and Exchange is a plus.
• Networking knowledge (Network protocols, VPN, routing) is a plus. Experience with multiple (recent) Windows versions is a plus, also experience with incident handling and working with 2nd line team and 3rd party team is a plus.