IT Service Desk Specialist, Puebla Mexico

Job Description – IT Service Desk Specialist, Puebla System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness. For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM company with a pool of over 1900 associates who cover the full spectrum of IT expertise. We are distinguished by our ability to anticipate the unique needs of each client, providing tailored solutions that drive business results. As an IT Service Desk Specialist, you will be part of a dynamic team responsible for delivering exceptional customer service and technical support to our clients. Your primary responsibilities will include: • Providing top-notch technical assistance and troubleshooting skills to resolve complex issues in a timely manner. • Developing and maintaining strong relationships with clients through effective communication and problem-solving skills. • Collaborating with internal teams to ensure seamless integration of services and solutions. • Staying up-to-date with the latest technologies, tools, and methodologies to continuously improve your skills and knowledge. • Participating in training sessions and workshops to enhance your technical expertise and stay current with industry trends. • Working closely with our IT team to resolve issues and provide proactive support to clients. • Maintaining accurate records of all interactions, incidents, and resolutions. • Providing exceptional customer service by being responsive, empathetic, and solution-focused. • Participating in continuous improvement initiatives to enhance processes and services. We are seeking a highly motivated and results-driven individual with the following qualifications: • Bachelor's degree in Computer Science, Information Technology, or related field. • 2+ years of experience in IT Service Desk or similar role. • Strong technical skills in Windows, Linux, and/or macOS operating systems. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). • Excellent communication, problem-solving, and interpersonal skills. • Ability to work in a fast-paced environment with multiple priorities and deadlines. • Willingness to learn and adapt to new technologies and processes. • Fluency in English is required; knowledge of Spanish is an asset. We offer a competitive compensation package, including: • Salary range: $45,000 - $60,000 per year. • Comprehensive benefits package (medical, dental, vision). • 401(k) retirement plan with company match. • Paid time off and holidays. • Professional development opportunities. If you are a motivated and results-driven individual looking for a challenging and rewarding role, please submit your application today! We look forward to hearing from you.