IT Service Desk Agent (M/W/D) 80-100%

Adecco Are you looking for a job and would like to be supported? We'd be happy to help! Tasks - Answering phone, written or personal inquiries from users and providing initial information - Analyzing problems and inquiries to provide suitable solutions or forward them to the relevant departments - Supporting in resolving issues, whether through remote access, on-site guidance, or coordination with other IT teams - Managing user accounts, permissions, and access rights according to security guidelines - Assisting with software application installation, configuration, and updates as well as hardware component installation - Maintaining ticket systems to document inquiries and solutions in detail, improving the support process and enabling knowledge management - Creating training materials and conducting training for users to optimize the use of IT resources - Monitoring IT security, detecting security incidents, and initiating corresponding measures. - Communicating with users, colleagues, and other IT teams to ensure a smooth information flow - Participating in meetings for problem and change management to actively contribute to the continuous improvement of IT services - Providing remote support for users, especially for employees working at distant locations - Managing and updating hardware and software inventories to maintain an overview of IT resources. Profile - Successful completion of training in computer science or a commercial basic education with subsequent further education in the field of computer science - Excellent language skills in German and French (knowledge of Italian is advantageous) - A personable personality with quick comprehension, initiative, high reliability, and strong service- and customer-orientedness - Entrepreneurial thinking combined with team ability and goal-oriented approach - Independent, reliable, and goal-directed work style. Benefits - We send you automatic job offers that match your profile and are always up to date - You also get jobs that are not publicly advertised, from customers we exclusively represent - We advise and support you in finding your new dream job - Our service is free of charge for you - Various benefits such as discounts on mobile phone plans. Contact Information If you have any further questions about this job posting (Reference: JN-112024-666559), please contact Bruno Minder by email at [email protected] or under 0582334360.