IT Service Coordinator (ITIL / COBIT / ISO 20000)

The IT Service Coordinator will be responsible for supervising, coordinating, and optimizing the operation of IT services within the organization, under a 100% remote scheme. His main function will be to ensure that IT services meet agreed levels of quality, availability, and efficiency, applying recognized methodologies for service and project management.

The position requires solid knowledge in ITIL, COBIT or ISO/IEC 20000, as well as experience in coordinating support teams and providers, ensuring correct communication with user areas and direction.

• Coordinate and supervise IT services to ensure compliance with service level agreements (SLA).
• Apply frameworks and methodologies like ITIL, COBIT e ISO/IEC 20000 for efficient management of IT services.
• Monitor incidents, problems, and changes, ensuring correct tracing and closure.
• Ensure timely attention to critical requirements and coordinate resolution with corresponding support teams.
• Generate periodic reports on service performance, incidents, and implemented improvements.
• Identify areas for improvement and propose action plans to increase efficiency in IT service operation.
• Coordinate projects related to implementing, improving or continuing IT services.
• Serve as the main liaison between user areas, providers, and IT direction.

• Simple copy of title or professional ID in Bachelor's or Engineering degree in Systems, Information Technologies, Administration or related fields.
• Minimum 3 years' experience in similar positions (verifiable).
• Simple copy of ITIL Foundations certification or higher.
• Knowledge and application of methodologies and frameworks focused on service and project management (COBIT or ISO/IEC 20000).
• Leadership, team management, effective communication, and result-oriented skills.
• Availability for remote work and coordination in virtual collaboration environments.

• Knowledge of agile methodologies (Scrum, Kanban) applied to IT projects.
• Experience in managing providers and technology service contracts.
• Ability to work under pressure and coordinate multiple projects or services simultaneously.
• Analytical focus and strategic vision for continuous improvement of IT services.