IT Reliability Engineer

Do you want to take on responsibility, reliably operate modern IT environments, and actively help build up the field of IT Reliability Engineering? As an IT Reliability Engineer, you are part of our Engineering team and take responsibility for the stability, monitoring, and continuous improvement of existing customer environments. You ensure that systems are operated reliably, that technical risks are identified early, and that monitoring, backup, update, and lifecycle processes function sustainably. In doing so, you make an important contribution to service quality and to the long-term stability of our customer environments. The topics of monitoring, operational stability, lifecycle management, and technical quality standards already carry great importance at MDigital today and are actively lived by our Engineering team. Due to the company's growth and the increasing significance of these tasks, we are now investing in a specialized role within the Engineering team. Since this position is newly created, you have the opportunity to actively shape the future design of the role. With the further growth of the company, there is also the prospect of expanding the field of IT Reliability Engineering over the long term and establishing additional employees in this area. Tasks Monitoring & Infrastructure - Monitoring of all customer systems via our monitoring platforms - Analysis, prioritization, and follow-up of alerts - Ensuring the complete integration of productive systems into monitoring - Monitoring of availability, services, and hardware and storage status - Early detection of technical and security-related risks - Escalation of critical events - Continuous improvement and further development of existing monitoring processes - Identification and implementation of improvements to increase operational stability - Promotion of standardization and automation in daily operations - Analysis of recurring incidents and development of sustainable solutions Backup & Recovery - Ensuring functioning backup and recovery processes - Follow-up of faulty backups - Integration of new systems into existing backup concepts - Planning, execution, and documentation of regular restore tests Client, Server & Update Management - Monitoring the update and security status of clients and servers - Ensuring current security and system states - Standardization and automation of update processes - Management of server systems via Microsoft Azure Arc - Management of clients via Microsoft Intune and existing endpoint management solutions - Promotion of centralized and automated system management wherever possible Evergreen & Lifecycle Management - Monitoring of EOL and EOS systems - Control of firmware, software, and security states - Identification of technical and security-related legacy issues - Development of recommendations for action for Engineering and Management - Support of standardization initiatives License, Certificate & Contract Monitoring - Monitoring of SSL certificates and validity periods - Control of software licenses and maintenance contracts - Early notification of upcoming renewals - Avoidance of operational risks due to expiring licenses or certificates - Traceable documentation of relevant information Documentation & Operational Quality - Maintenance and further development of technical customer documentation - Creation and updating of operating instructions - Documentation of new systems and changes - Ensuring a traceable and professional operational standard - Support in communicating critical technical events On-Call Duty and Team Integration As part of our Engineering team, you participate in the rotating on-call duty and help ensure the stable operation of our customer environments outside regular working hours. Participation in on-call duty is planned and compensated accordingly. If needed, you additionally support the Engineering team with rollouts, technical implementations, or clearly defined project tasks, which brings additional variety. The focus, however, deliberately remains on ensuring the professional operation of our customer environments. Qualifications What sets you apart - You gladly take on responsibility and want to actively build and shape things. - You work in a structured, reliable, and sustainable way. - You recognize risks early and communicate them clearly. - You enjoy operating systems in a stable and secure manner. - You are interested in monitoring, automation, and process improvements. - You value clear standards and professional operational processes. - You like working independently and think entrepreneurially. Technical Qualifications - Experience in system engineering, IT operations, managed services, monitoring, or infrastructure - Good knowledge of Microsoft 365, Microsoft Azure, Windows Server, and network technologies - Basic understanding of IT security and cyber risks - Experience with monitoring solutions is an advantage - Knowledge in the field of backup and recovery solutions - Experience with Microsoft Intune or comparable endpoint management solutions - Knowledge of Microsoft Azure Arc is an advantage - Structured, independent, and responsible way of working - Enjoyment of standardization, documentation, and automation - Very good German language skills - Driver's license category B Certifications The following certifications are held or their attainment will be agreed upon jointly. The certification costs are covered by us. - Microsoft Azure Fundamentals (AZ-900) - Microsoft Azure Administrator (AZ-104) An Advantage - Sophos Central Endpoint and Server Protection - Veeam Certified Engineer (VMCE) - Further Microsoft, Sophos, or security certifications Benefits Building a New Department You do not simply take over an existing role, but actively help shape the IT Reliability Engineering area at MDigital. Your ideas, experience, and improvements flow directly into the further development of processes, standards, and ways of working. High Personal Responsibility You receive a high degree of trust, responsibility, and creative freedom and take on a central role for the stability and quality of our customer environments. Modern Technologies Work with Microsoft Azure, Azure Arc, Microsoft Intune, Site24x7, Sophos, Veeam, and other modern platforms. Further Education & Certifications We support your professional and personal development through training, certifications, and practical further education opportunities. Development Prospects With the company's growth, there is the opportunity to expand the IT Reliability Engineering area further and in the future professionally support additional employees or help build up your own team. Company Vehicle Company vehicles are available to you for business use for customer appointments and project assignments. You work where results are created, in direct exchange with customers. Guaranteed Further Development We invest purposefully in you. You work with modern technologies such as Azure, Intune, Veeam, or Sophos and are actively supported in your development, including a time budget for certifications and training. Professional Work Environment Structured way of working, clear processes, and traceable responsibility. Home office is possible but is understood as a means to an end; responsibility takes priority. Strong Framework Conditions A 40-hour week, 30 days of vacation, flat-rate mobile expenses, and modern work equipment are part of what we offer. Work Location This position is aimed at applicants residing in Switzerland or in the neighboring foreign border regions (border regions of Germany, Austria, France). The role includes regular customer visits, participation in on-call duty, and close collaboration with our Engineering team. Find more English Speaking Jobs in Switzerland on Arbeitnow