IT Operations Strategy Lead — Service Delivery & Continuity

A dynamic financial services group is seeking a Head of IT Operations in Cape Town to manage service delivery, infrastructure, and continuity management. The role requires a relevant degree or diploma and ITIL Expert certification, with a minimum of 5 years of experience in IT operations management. Responsibilities include overseeing IT processes, ensuring business continuity, and fostering a culture of improvement among internal teams and vendors. This leadership role demands strong initiative, strategic thinking, and the ability to drive change. The successful candidate will be a strong communicator, with excellent interpersonal and leadership skills. The role offers a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. The ideal candidate will have a strong understanding of IT service management, ITIL, and IT operations management, with experience in a similar role. The role is based in Cape Town, with occasional travel to other locations.