IT Operations Analyst

• Analytical and creative mindset with strong problem-solving abilities.
• Excellent communicator with the ability to convey technical concepts clearly to non-technical audiences.
• A proactive approach and strong organizational skills to address challenges with a customer-centric focus.
• Team player and collaborator, thriving in an environment of shared success.
• Fluency in Romanian and English B2 is essential.

• Daily on-site presence in client's location required, especially during the first three months, to foster collaboration and learning.
• Occasional remote work can be agreed afterwards depending on business needs and current situation.
• Work within standard business hours (7:30 AM - 16:00 PM).
• After Hours Support is required for the role where you will have to perform on-call duty support in rotation with other team members, approximately ~1 week per month.

• Play a key role in designing, building, and deploying IT solutions that meet critical business needs.
• Be a trusted partner, providing maintenance and ensuring seamless support for internal and external customers.
• Immerse yourself in business processes to effectively analyze and define technical and informational requirements.
• Contribute to the localization and deployment of global IT systems while also driving the design of customized local solutions.
• Stay aligned with the latest policies, procedures, and standards to deliver quality, compliant, and tailored IT solutions.
• Tackle challenges with a creative mindset and execute projects efficiently, ensuring alignment with organizational goals and security standards.

• A bachelor's or master's degree in computer sciences, Information Systems, Engineering, or Business Administration
• 3-5 years of experience in IT operations, including incident handling and change management.
• Hands-on experience in troubleshooting hardware, network connectivity issues, and factory peripherals (Onsite Support experience is a plus)
• Strong understanding of system architectures, business processes, and data flows, with the ability to connect them to IT solutions.
• Familiarity with IT Service Management processes (e.g., ITIL, SLA components, CMDB) and ticketing tools like ServiceNow or JIRA,
• Strong knowledge of SQL syntax and database administration.
• Experience in multinational companies, ideally in the pharmaceutical or medical device manufacturing industry. Exposure to SCADA, ERP, and MES systems or Logistics IT processes is a plus.
• Additional experience in Industry 4.0, IoT, cloud services (e.g., AWS), integration technologies (API, ETL, message servers), or database technologies (MS SQL Server, etc.) is a big advantage.
• Knowledge of GxP processes and FDA requirements (Computerized System Validation) is a plus.
• Microsoft 365 Suite proficiency (Excel, Outlook, Word)

Stefanini is a Brazilian company with over 30 years of experience in providing IT services globally, from outsourcing IT infrastructure to developing software applications. The company is present directly in 41 countries, through its 77 offices worldwide, and has a portfolio of over 500 active clients. Stefanini's clients come from sectors such as financial services, production, telecommunications, chemical industry, services, technology, public sector, and benefit from a complete set of mature and professional services that cover the entire lifecycle of an application.

With over three decades of IT expertise, through innovation in technology, digital strategies, and delivery models, we are a unique guide for defining and delivering both end-user and business value to Stefanini. We help our clients transform their digital vision into a reality of success.

We have been present on the Romanian market for over 16 years and since then, we have built a team of over 1,500 colleagues in our offices in Bucharest and Sibiu.

Stefanini's approach,