IT Onsite Technician (m/f/d)

About audius SE

For more than 35 years, always one step ahead, audius is one of the leading IT and software companies in Germany. Around 900 employees work at 20 locations worldwide for the company, which, as a long-standing Microsoft Gold Application Development Partner, offers innovative software solutions and tailor-made services in the areas of Managed Services, IT Security, Professional Services, Consulting, as well as Networks and Mobile Communications.

Your Tasks

To expand the project team at the Mainz location, you will support in all occurring disruptions within the scope of local IT service for various technical focal points in the area of client infrastructure. You will be responsible for the smooth running of daily business while adhering to Service Level Agreements.

Your Role with Us

• Within the scope of local IT service, you will support all incoming requests and disruptions in the client environment

• Installation/configuration of Windows operating systems

• IMACD services for PCs, notebooks, and IT equipment

• Resolution of incidents and service requests in the client and application environment

• Introduction and support of users in Windows and applications

• On-site user support

• Local Hands & Eyes services

• Recording and documentation of all processes in the ticketing system

• Inventory of IT equipment

What You Bring

• Completed vocational training as a certified IT specialist (m/f/d) or comparable training or professional experience

• Experience in Field Support or 1st/2nd Level Support

• Good knowledge in the administration and operation of Windows 10 and Microsoft Office

• Hardware knowledge (PCs, notebooks, smartphones, IT equipment)

• Knowledge in the area of networking (cabling)

• Operation of ticketing systems as well as ITIL knowledge are advantageous

• Fluent German and good English skills, both written and spoken

• Driver's license class B required

What We Offer You

We welcome you to an innovative environment with flat hierarchies, short decision-making paths, and a long-term perspective with the opportunity to develop further within our company.

• Owner-managed (since 1991)

• Work-life balance

• Internal training and further education opportunities as well as e-learning offers

• audius private health insurance

• Bike leasing

• Urban Sports Club

• Corporate Benefits

• Varied company events

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