IT Onsite Support Technician (m/f/d)

Do you enjoy being on the go, tackling technical problems directly on-site, and interacting with people? Then we are looking for exactly you!

For on-site support at our customers' locations in the Hessen region, we are looking for an IT Onsite Support Technician (m/f/d) in full-time and part-time, who works independently as a true IT all-rounder and is the first point of contact when it comes to workplace IT, hardware, peripherals, or minor network issues.

Since you will be working directly on-site at our customers' locations, in addition to your technical know-how, a friendly, professional demeanor and good communication skills are particularly important to us.

Responsibilities

• You will provide IT on-site support at our customers' locations
• You will install, configure, and repair PCs, notebooks, and Windows systems
• You will set up complete IT workstations – including monitors, docking stations, printers, scanners, and other peripherals
• You will identify and resolve hardware and software problems directly on-site
• You will set up minor networks and analyze occurring errors
• You will carry out rollouts, hardware replacements, and relocations
• You will support users with technical questions and problems
• You will coordinate your on-site assignments independently
• You will work closely with our central IT team and other contact persons
• For more complex issues, you will seek support from our specialists
• You will meticulously document your work, changes, and encountered problems

Qualifications

• At least 2 years of experience in IT support, field service, on-site support, or a comparable role
• Very good practical knowledge of PCs, notebooks, and Windows systems
• Experience with printers, scanners, monitors, docking stations, and other workstation peripherals
• Good knowledge in setting up and troubleshooting minor networks
• A true hands-on mentality and a structured, solution-oriented way of working
• High degree of independence, reliability, and responsibility
• Driver's license (Class B)
• A well-groomed, professional appearance and good communication skills
• A strong service and customer orientation

Nice to have:

• Knowledge in the Microsoft environment: Microsoft 365, Intune, and Active Directory are advantageous
• Experience with remote support and ticketing systems
• Experience in supporting various industries and customer environments

Benefits

• Scope for initiative in a growing, owner-managed company
• Direct communication with management, short decision-making processes
• A well-established team
• Various employee benefits (merchandise card, health budget, and much more)
• Attractive salary plus bonus
• Modern work equipment (laptop, smartphone) also for private use
• Fitness subsidy (e.g., Wellpass, EGYM)
• Clear development perspective

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