IT On Site Support - Constanta

• Basics of network troubleshooting, configuring equipment, LAN/WAN connectivity;
• Experience in on-site technical support (installation, configuration, and maintenance of IT equipment – PCs, laptops, printers);
• Moderate to advanced level English language skills;
• Moderate to advanced level Italian language skills;
• Good communication, organization, and problem-solving abilities;
• Ability to work independently as well as in a team.

• Installing and configuring hardware and software (PCs, laptops, peripherals), operating systems, applications, and networks;
• Providing on-site technical support to users by identifying and solving IT requests;
• Holding direct discussions with users to determine the nature of problems and offering efficient solutions;
• Investigating, diagnosing, and remedying hardware and software defects;
• Repairing or replacing defective equipment components;
• Administering and updating software license records;
• Maintaining and managing IT equipment, consumable materials, and other assets;
• Collaborating with external suppliers for maintenance and support when necessary.

Konecta is a global top-tier provider of innovative business process management and digital outsourcing services for customer relationships, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a comprehensive range of end-to-end solutions for managing customer relationships – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise that covers client experience and process management, digital solutions, and cutting-edge technologies. With its central headquarters in Madrid, Konecta generates global revenues of 2 billion euros, collaborating with over 500 clients, including some of the largest names in telecommunications, energy, banking, mobility, retail, and e-commerce.

With over 1,500 employees in Romania, Konecta is one of the prestigious companies on the Romanian call center market.

We look forward to welcoming you to our team!

www.konecta-group.ro www.konecta-group.com