IT Customer Service Representative (m/f/d)

Customer Service Representative / IT Support (m/f/d) at LearningSuite

We are looking for motivated and sociable individuals to join our support team and help our customers get the most out of LearningSuite. Whether you already have experience in customer support or come from a technical or craft trade profession, we offer you the opportunity to enter the world of modern software solutions and digital systems. You will be onboarded completely digitally using our own training system.

Perfect for tech-savvy career changers

Do you already have a basic technical understanding and an interest in digital systems, enjoy working with people, and want to switch to IT professionally? Then you are exactly right with us.

During your onboarding, you will learn step-by-step professional handling of our software, technical contexts and digital systems, integrations, automations and software setups, as well as modern customer communication and how to explain complex technical topics understandably.

Gross Salary: €2,700 - €3,900 (38.5h/week, no all-inclusive)

The salary is negotiable and can be discussed during a personal interview depending on qualifications and professional experience.

Your Areas of Responsibility:

• Answering customer inquiries via email and support chat

• Video calls with our customers (Fluent German & English required)

• Onboarding & Kick-off calls with our customers for training on our software

• Support with the setup of various integrations & automations

• Documentation of feedback and forwarding to our product team

• Management of our customer communities and communication of updates & events

• Quality assurance of our software and bug documentation

• Connecting software solutions via interfaces

• User training & support

Job Requirements:

• You are interested in technology, software, and digital systems

• You enjoy working with people and can explain technical topics understandably

• You are communicative, solution-oriented, and can maintain an overview even in stressful situations

• You work in a structured, precise, and self-reliant manner

• You can quickly familiarize yourself with new software and technical processes

• You think analytically and enjoy finding practical solutions to problems

• You can flexibly adjust priorities and coordinate multiple tasks in parallel

• You work both independently and enjoy being part of a team

• Fluent German and very good English, both spoken and written

• Experience in customer contact, support, or a technical environment is an advantage, but not a requirement

Who are we?

LearningSuite is the highest-rated SaaS learning platform in the German-speaking region. With our software, our customers can create their own learning platform with individual branding to efficiently train employees, customers, or coaching participants.

In less than three years, we have revolutionized the e-learning market – with the simplest yet highest-quality solution for coaches and companies. More than 1,600 companies and over 750,000 users now trust our software.

Our office is located at Alte Poststraße 156 in the K1 Tower – one of the most modern and sustainable office buildings in Graz.

Your Benefits with us:

• The best hardware: Everyone gets height-adjustable desks, ergonomic chairs, as well as the sharpest 4K monitors and the latest MacBook Pro.

• Secure job: Every person we hire should grow with us long-term. We are a team of A-players with whom we will scale our product to an international level.

• Great working atmosphere: The interaction among colleagues is collegial and supportive. We are all pulling in the same direction and motivate each other to achieve top performance and grow personally.

• Free lunch: We eat healthy and delicious food together daily – orderable via app. Whether vegan, gluten-free, or other options.

• Home office possibility: We primarily work in the office to promote collaborative interaction, however, 2 days of home office per week are allowed.

Please apply with your CV directly by clicking the Apply button or via email to [email protected]