IT KEY ACCOUNT MANAGER

Venture to be part of a living ecosystem where the future of business is created and lived every day. Be part of this transformation!

In LUZA Group, passion, perseverance, and the willingness to overcome limits define our path to success.

Founded in 2006, we are a Portuguese multinational with over 1,200 talented professionals and a significant volume of business. With presence in strategic markets such as Portugal, Spain, Morocco, Brazil, Mexico, United States, and China, we offer innovative solutions in engineering, IT, design, consulting, Industry 4.0, training, and recruitment. Everything we do is driven by the talent of our people.

This is a moment of growth and opportunity. The future belongs to visionary minds. Join us!

Duties and Tasks of the Function

Prospecting: Identify and prospect new business opportunities for IT outsourcing services;

Qualifying Leads: Evaluate and qualify leads to ensure they fit the ideal client profile for the services offered;

Analyzing Client Needs: Understand the technological challenges and needs of potential clients to offer suitable IT outsourcing solutions;

Consulting: Act as a consultant, providing recommendations on how IT outsourcing can resolve specific problems and improve operational efficiency;

Developing Proposals: Create detailed proposals that describe the IT outsourcing services, benefits, and contractual terms;

Presentations: Deliver presentations and demonstrations of the services to potential clients, highlighting the advantages and benefits of IT outsourcing;

Negotiating Terms: Negotiate contract terms, including scope of services, service levels (SLA), and prices;

Closing Deals: Finalize contracts and ensure the signing of agreements with clients;

Maintaining Relationships: Build and maintain strong relationships with existing and potential clients to ensure satisfaction and identify opportunities for expansion;

Post-Sales: Monitor service performance and ensure client expectations are met;

Customer Feedback: Collect feedback from clients about the services provided and work with the delivery team to resolve any issues or improve services;

Ongoing Improvements: Use feedback to adjust proposals and improve the offer of services.

Required Qualifications

Understanding of IT and Outsourcing: In-depth knowledge of IT technologies, outsourcing models, and how they impact businesses;

Terms and Technical Concepts: Familiarity with technical terms and concepts related to IT services, such as cloud computing, information security, and network management;

Prior Experience: Previous experience in sales, preferably in the technology or outsourcing sector;

Proven Track Record: Proven track record of success in achieving and exceeding sales targets;

Educational Background: University degree in related fields, such as Administration, Marketing, IT, or Engineering, may be preferred;

Certifications: Relevant certifications in sales, IT management, or specific technologies can be a differentiator.

Additional Requirements

Certifications: Relevant certifications in sales, IT management, or specific technologies can be a differentiator.

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