IT Inhouse Consultant Automation & AI (m/w/d)

You navigate safely between processes, data, and technology – and want to make automation and AI not just discuss, but make them effective in the daily routine of a large service company?

As Inhouse Consultant Automation & AI (m/w/d) in Essen, you analyze processes, decide technology-neutrally between workflow, RPA, and KI, and ensure that robust, secure, and economically sensible solutions emerge.

Why this role is exciting

• Lever: ca. 15,000 employees, >50 locations, high process density – every good automation solution has a direct impact on the ground.
• KI & Automation as a tool, not a self-purpose: Focus on lasting cost savings and competitive advantages.
• Strategic thinker sought: Mixture of conception, process understanding, and hands-on implementation – with the necessary calm and patience for changes in a large organization.

Aufgaben

Your tasks

Processes & Potentials

• Analyze end-to-end processes in service, administrative, and support areas.
• Identify and evaluate automation and KI potential (benefit, risk, feasibility).
• Check data basis and data quality as the foundation for stable automation tracks.

Concept & Solution Design

• Development of professional and implementation concepts:
  Decision between workflow, RPA, and targeted KI components (e.g. document/text recognition).
• Alignment with organization, IT, and relevant stakeholders.

Implementation & Scaling

• Accompany the end-to-end implementation: from idea and proof-of-concept to regular operation.
• Depending on the tool stack: own configuration/adaptation of workflows, RPA bots, or KI components or close control of implementation teams.
• Ensure that solutions run stably, usable, and scalable in daily operations.

Qualification

Your profile

• Studies (e.g. economics, (business) informatics, engineering) or comparable qualification with reference to economy, processes, or digitalization.
• Ca. 3-5 years of experience in consulting, process management, business analysis, IT project management, or comparable transformation/digitalization roles.
• Praxis in process analysis and optimization, ideally in larger, decentralized organizations.
• Experience with automation solutions (RPA, workflow/BPM tools, low-code/no-code) and initial KI-based applications (e.g. document/text processing).
• Solid technical understanding; scripting/programming knowledge is a plus, but not a must.
• Calm, analytical personality with a sense of design: you think in business cases and effects – and like to get involved yourself.

Benefits

The offer / Benefits

• Work on solutions that are used daily in operational business, no isolated KI demos.

• Newly created, strategically important role with a lot of design freedom.

• Unlimited employment contract and modern working model:

• up to 2 days of home office per week

• Flexible working hours with your own time account.

• Good onboarding through an experienced team and close cooperation with organization, digitalization, and IT.

• Further development & training:

• tailored internal and external training

• Certifications (e.g. RPA, process management, project management, KI tools)

• Appreciative work culture with short decision-making paths and an