IT Infrastructure Technician 2nd Level

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for the markets of automotive, building materials, apparel, energy, filter media, healthcare, building interiors, shoe and leather goods as well as specialties. The company generates sales of approx. 1.6 billion euros, has 32 production sites in 14 countries around the world and more than 5,000 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success.

You support our team on IT Infrastructure Technician 2nd Level Support with German.

Responsibilities:

• Work in IT second level backend/server support and receive IT-relevant requests;
• Independent operation, administration, further development and optimization of the existing server infrastructure;
• Regular inspection and operation of monitoring and backup services to ensure smooth operation;
• One of your main responsibilities is to report, evaluate, process and solve security vulnerabilities in the server infrastructure;
• Process, document and solve IT user requests (faults, service requests and demand requests) by telephone, e-mail, ticket system or other defined communication channels in 2nd level IT operations. This activity includes processing of tickets in the server area (incidents, disruptions, changes, service requests), as well as automation of tasks through scripts (e.g. Powershell);
• Provide support in the server infrastructure, including maintenance tasks such as creation and maintenance of operating manuals, emergency plans and documentation, as well as ensuring the inventory of assets;
• Represent Corporate IT standards to users;
• Supports the Information and Communication Technology functional stream leads;
• Ensures compliance with legal (e.g. GDPR, works council) and Freudenberg internal (e.g. Freudenberg IT security) regulations together with functional stream lead.

Qualifications:

• Succesfully completed studies in the IT sector or comparable training;
• Practical work experience as an IT technician in second level support;
• Very good and up-to-date knowledge in the area of Microsoft server architecture (hardware, software, operating systems);
• Good and current knowledge in the area of Microsoft technologies, especially Azure Cloud, Active Directory, EntraID, Terraform;
• Independent way of working;
• Professional communication skillls;
• High service & customer orientation;
• Very good German and good written and spoken English;
• Effective time and self-management;
• Ability to explain complex technical topics in an understandable way;
• Analytical, structured way of working and high problem-solving ability;
• Attention to Detail;
• Interest in interdisciplinary and international teamwork;
• Reliability, flexibility, resilience and friendliness;
• Curiosity and understanding for innovations in the field of Information and Communication Technology;
• Open minded and able to work collaboratively and influence stakeholders.