IT Helpdesk Technician / IT Support Specialist (m/w/d)

We are looking for a proactive and service-oriented IT Helpdesk Technician, who takes over the first-level support for internal users. In this role, you ensure the smooth operation of IT systems and provide timely solutions to technical problems. You work closely with the IT team and departments to ensure a high level of service.

Tasks

• Prioritization and processing of support requests via telephone, email or ticket system
• Analysis and resolution of hardware-, software- and network-related problems
• Installation, configuration and maintenance of IT end devices (PCs, laptops, printers, mobile devices)
• Support for the use of company software and collaboration tools (e.g. Microsoft 365 / Office 365)
• Escalation of complex or unresolved issues to responsible IT teams or external service providers
• Documented documentation of disturbances, solutions and IT processes
• Support during onboarding of new employees (IT setup, system access, authorizations)
• Remote support for the Eichenzell location as well as on-site visits in a two-week rhythm

Qualification

• A completed degree or training in the field of computer science, information technology or a comparable qualification
• 1-3 years of professional experience in IT support or helpdesk
• Good technical English skills
• Good knowledge of Windows operating systems
• Basic knowledge of network technology, VPN and cloud services
• Experience with Microsoft 365 / Office 365, Active Directory and common business applications
• Excellent analytical and problem-solving skills
• Able to efficiently prioritize and process multiple support requests
• Excellent communication and teamwork skills
• Patient and high level of service orientation
• Self-motivated and structured work style

What we expect from you:

• Engagement and initiative
• Readiness for professional and personal development
• Interest in a long-term collaboration

Benefits

• Fascinating and varied task areas in a dynamic work environment with flat hierarchies and short decision-making processes
• Opportunity to implement your creative ideas and put them into practice
• Room for flexibility and responsibility
• Excellent prospects in an internationally growing company group
• Flexible working hours (38.5 hours per week) in a certified family-friendly company, combined with the possibility of mobile work on one day/week
• Modern workplaces and good IT infrastructure
• A competitive and performance-based remuneration as well as benefits such as contributions to occupational pension schemes, meal subsidies, employee voucher program, bike leasing, corporate benefits etc.
• A family-friendly company atmosphere with friendly colleagues
• Joint activities, such as company outings, Christmas party and summer festival

Our values:

We live diversity and equal opportunities and are delighted to receive applications from all people - regardless of gender, sexual identity and orientation, ethnic origin, religion, worldview, disability or age.

We value and accept every person and commit ourselves to creating a safe and inclusive work environment where everyone can develop their identity.

In our mission statement, you will find further information on our values.

Interested?

Take advantage of your chance and apply now.

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