IT Helpdesk

Job description
IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution.
2+ years of experience working for a Managed Service Provider, MSP or remotely supporting multiple external clients required
Job Profile

• IT Help Desk - provide first and second level technical support through phone and email


• Support Windows and MAC desktop and laptop computers


• General access and connectivity issues


• Desktop application issues


• Basic administration of user accounts and groups


• Take ownership of trouble tickets, working and tracking issues to resolution


• Record detailed information into Service Desk ticketing system


• Support for mobile devices such as iPhones and Android phones


• Occasionally act as a liaison between Partners/Clients and NOC team in India

Candidate Profile

• 2 plus years of experience in a Service or Help Desk Desk/Inbound Support Center environment


• Windows and Apple operating systems


• Office 365 Mail and Email clients (Microsoft Outlook)


• Proficient in Active Directory


• Knowledge of network basics


• Knowledge of VPN basics


• Excellent communication, written and verbal are vital


• Excellent customer service skills are vital


• College or Technical Institute degree in Information Technology or other related discipline required.


• CompTIA Network+/Security+/A+, or MS365 role-based certifications an asset


• Customer service, especially with inbound phone contact

About Flexis
Flexis is a global provider of outsourced Service Desk, NOC and SOC Solutions to clients in US and Canada. Our State-of-the-Art Network Operations Center is staffed 24/7/365 by technology experts who proactively monitor, troubleshoot and remediate problems on managed devices.
Flexis also provides a turn-key, 24x7 SOC as a Service including the technology and security expertise necessary to secure your IT environment. Our managed security service combines people, intelligence, analysis and technology to provide you with end-to-end security monitoring, threat detection, and incident response.
For more information about our company please visit www.flexisit.com
Job Type: Full-time
Pay: MXN20,000.00 - MXN30,000.00 per month
Experience:

• IT Help Desk: 2 years (Required)


• Office 365: 1 year (Required)

Language:

• English Fluently (Required)

Work Location: Remote