IT Helpdesk Engineer

We are currently looking for a team-oriented and proactive IT Helpdesk Engineer within the company KMG Rompetrol Services Center, for our location in Bucharest (Piata Presei Libere- City Gate).

KMG Rompetrol Services Center functions as a Service Center including functions of support (Administrative, Financial, Human Resources, IT, Legal, Procurement, Service Improvement, QHSE, Secretariat). In 2015, the Service Center was established, covering all Romanian legal entities and working in accordance with new defined processes, roles, and responsibilities, aiming to better serve our clients and provide high-quality services to the Group.

Your new role: You will provide technical support and assistance to users in situations of partial or total IT equipment malfunction. You will actively participate in resolving problems related to IT systems (hardware and software). You will participate in the necessary update and upgrade activities of IT systems/equipment to ensure optimal functioning.

Activities that will help you shine:

• Ensure the installation, configuration, and maintenance of IT equipment for end-users, both on-site and remotely.
• Provide technical support to users for incidents and requests, via the ticketing system, email, or direct intervention.
• Install and configure operating systems, standard applications, and applications specific to user activities.
• Configure and administer mobile devices provided to employees, according to internal procedures.
• Participate in the administration and maintenance of the IT infrastructure (data networks, UTP, fiber optic, Data Center), contributing to its optimal functioning.
• Periodically monitor and check IT equipment in production, identifying and rectifying any non-conformities.
• Ensure the functioning and support for printers, multifuction devices, audio-video equipment, and video conferencing systems.
• Manage, together with the team, the inventory and stock of IT equipment.
• Escalate incidents that exceed their own area of competence to higher-level teams or maintenance providers.
• Collaborate with the HelpDesk team and other departments for the efficient resolution of requests and adherence to SLAs.
• Provide basic training to users on the use of IT equipment and applications.
• Provide technical support for video conferences and meetings requiring IT assistance.
• Participate in IT projects and interdepartmental activities, according to competencies and organizational needs.
• Monitor and manage, upon request, activities and services provided to affiliated companies, according to existing agreements.
• Prepare and submit periodic activity reports, along with relevant supporting documentation, as per internal requirements.

Fuel needed to move forward with us:

• Secondary/post-secondary or higher education
• Experience in the IT field in a similar role (minimum 1 year)
• Experience in hardware equipment configuration/maintenance (computers, peripherals)
• Proficient with Windows operating systems (installation/configuration, troubleshooting)
• Knowledge of MS Office/365 installation/configuration and usage;
• Networking knowledge (LAN/WAN/VPN) (basic knowledge in network troubleshooting)
• Understanding and adherence to software licenses

We will fuel your career further with:

• Meal tickets
• Access to private medical system (medical subscription) and special rates for family members' subscriptions
• Life and health insurance
• Vacation bonus
• Bonus on the occasion of Oilman's Day
• Financial support for daycare and kindergarten
• Bonus for employees' children twice a year
• Additional vacation days depending on length of service
• Days off and financial support for special events (marriage, birth, retirement, death)
• Fuel discount at our gas stations with the RompetrolGo+ card
• Short working hours every Friday
• Flexible working hours
• Fruits at the office every month
• Medical assistance and psychological counseling at the office
• Bookster (borrow books for free, delivered to the office)
• Discounts at various partners
• Access to training programs
• Internal engagement and community programs
• Inclusion and diversity oriented work environment
• Volunteer programs
• Wellbeing programs

What you need to do now:

If you are interested in this role, click "apply now" to submit an updated copy of your CV.

At Rompetrol, we respect the confidentiality of every application. Only selected candidates will be contacted for an interview, and other applications will be kept in our database for a maximum of 6 months.

Fuel your career and embark on a new destination with us! #WeGrowPeopleTogether