IT Helpdesk Engineer (On-site Internal IT Support)

📍 ON-SITE | CUBIC CENTER – Bd. Pipera 1B, Etaj 7 | Voluntari, Ilfov

ELTEK is looking for an experienced IT Helpdesk Engineer to provide fast and effective technical assistance for our internal IT systems and services.

This role is 100% on-site and acts as SPoC – Single Point of Contact for ELTEK employees, ensuring the smooth operation of all IT resources used across the company—from user accounts and email services to workstations, network access (Wi-Fi/LAN), printers, and office IT equipment.
On a punctual basis and upon request, the role may also provide limited technical support to some of our customers.

An excellent IT Helpdesk Engineer has solid technical knowledge, a hands-on mindset, and strong communication skills, being able to understand issues quickly and explain solutions clearly and calmly.

Integrity, accountability, and a proactive attitude are core values that support achieving both individual and organizational goals. With a strong organizational culture built on energy, innovation, creativity, and ambition, ELTEK believes in investing in capable, determined, and enthusiastic people.

If that’s you, get ready to follow and broaden ELTEKhorizons!

What you’ll do ✍️

• Provide on-site IT support for ELTEK employees (1st & 2nd line support);
• Act as Single Point of Contact (SPoC) for internal IT-related requests;
• Provide technical support and troubleshooting for desktop, server, network, and systems hardware/software;
• Apply advanced diagnostic techniques to identify issues, investigate root causes, and recommend solutions;
• Install, configure, and upgrade computer hardware and software;
• Administer and support internal IT resources: user accounts, email services, workstations, network access (Wi-Fi/LAN), printers, office IT equipment;
• Support security services and maintenance of PCs and related systems;
• Provide phone and direct on-site support for local users;
• Offer punctual technical support to customers, only when requested;
• Participate in special IT projects;
• Maintain up-to-date knowledge of relevant technologies and internal IT procedures.

Your profile 📖

Soft Skills & Mindset

• 4+ years of experience in technical support / IT support, preferably in a multinational environment;
• Proficiency in English;
• Excellent communication and interpersonal skills;
• High attention to detail and flexible attitude;
• Ability to prioritize tasks and manage requests efficiently;
• Proactive, solution-oriented mindset.

Technical Knowledge (including but not limited to)

• Experience in a Service Desk / Helpdesk or similar IT support role;
• Strong troubleshooting skills for complex software and hardware issues;
• Broad Microsoft ecosystem knowledge;
• Windows Server / Active Directory / DHCP administration;
• Windows workstation administration (OS installation, updates, security patches);
• Basic networking and security knowledge (DNS, Proxy, WSUS);
• Familiarity with structured cabling systems and SCS fit-out principles;
• Hands-on experience with IT hardware: servers, printers, VoIP systems, UPS, networking and telecom equipment.

Nice to Have or Willing to Develop

• Virtualization experience (Hyper-V);
• Cisco networking knowledge (Layer 2);
• Exposure to monitoring technologies;
• Basic SQL knowledge;
• Linux administration (OS installation, basic configuration);
• PowerShell usage and basic scripting.

Education 🎓

• Bachelor’s or Master’s degree in Computer Science, Automation, Electronics & Telecommunications, Informatics, Mathematics, or related fields.

About ELTEK

ELTEK Multimedia SRL, a member of AVITECH Group, is the largest AV/IT systems integrator and solutions provider in Romania and the Balkan region.

With 25+ years of experience, our team has successfully designed and installed systems in over 3,000 locations, including meeting and conference rooms, classrooms, showrooms, retail spaces, cinemas, sports venues, and mission-critical command & control centers.

We work with globally recognized technology partners such as Absen, Barco, Beyerdynamic, Bosch, Cisco, Clevertouch, Crestron, DELL, HP, IBM, Lenovo, Microsoft, Oracle, Polycom, Samsung, Sony, and many others. Backed by strong technical expertise and solid resources, we integrate professional Audio-Video and IT & Communications systems, enabling us to deliver turnkey solutions and successfully manage projects of any complexity—from design and implementation to integration, support, and long-term reliability.

Our core solutions include: Audio, Video, Digital Signage, IT & Communication, and A/V Integration.

Join ELTEK

Become part of a competent, motivated, and forward-thinking team, working in an environment driven by technology, collaboration, and continuous improvement. At ELTEK, we value people who want to grow, take ownership, and build long-term value together with us.

If this role matches your experience and aspirations, we look forward to receiving your application and CV and discussing this opportunity with you in more detail.

Recruitment process

• Only selected candidates will be invited to an interview, scheduled by mutual agreement.
• All applications are reviewed objectively and treated with strict confidentiality.
• Candidates who do not meet the minimum requirements outlined in the job description will not be considered.
• If this position is not the right fit for you, but you are exploring new career opportunities, feel free to contact us for a confidential career discussion.